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Page 6. November Flite Facts METROPOLITAN AIR SERVICES (Cont'd) The Metropolitan Air Services concept and inauguration provide a new sales tool for TWA. Reservation, Sales, and Interlines personnel have been included in an informative campaign for helicopter sales. Domestic and International cabin personnel were bulletined in July requesting they give the following announcement: TO BE MADE BY THE PURSER/"A" HOSTESS FOLLOWING THE TERMINATING STATION ANNOUNCEMENT AT EWR, JFK, LGA, AND SFO. "Helicopter Service is available between the TWA terminal and various points within the New York/ San Francisco ares. If you wish to avail yourself of this service, please contact the agent inside the terminal for additional information." The convenience of three services to TWA passengers cannot be over-emphasized. Your cooperation in advising out customers of this promotion will be appreciated. Captains are encouraged to remind the "A" hostesses of this announcement in briefing, for applicable arrivals. Many times when holding delays are encountered, the P.A. announcement of the new and later EAC doesn't provide much for passenger compensation. Now, pointing out at this time the appropriate connecting helicopter schedule, a late landing may turn into an early arrival in the city for the passenger. The special convenience resulting from the proximity of connecting gates provides the opportunity for calling the passengers attention to this new service. Of additional would be the fact that the more revenue developed by the services offered, the less required financial support from TWA. A ticker sold on the NYA or SFO helicopter reduced TWA'S dollar support. A passenger pleased with the time savings and connections is another ticket -- the next trip via TWA. TAXI DELAY -- HAVE A SMOKE! [[image]] In spite of certain medical research recommendations, cigarette smoking is actually increasing. As an additional passenger service, TWA authorizes passenger smoking on the ground where ground delays are incurred, SCD. (DOM.F.O.P.&P., 03.25.01, B6) Since this, when permitted, deviates from the usual, a P.A. announcement in conjunction would be advisable. Passengers may be reading and not notice the sign change. PARAPLEGIC PASSENGER- SEATING The Passenger Service and F.O.P.&P. Manuals contains specific instructions that such passengers must not be seated next to emergency exits. This policy is being reemphasized by Terminal Services.
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