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To all pilots of NYA Council 123 
4 May 1965

Gentleman:

Most of you are, no doubt, aware of the rather critical situation facing our company these days. Our management has made an effort to keep me informed of the problems facing us. There is no question as to the seriousness of them. Our very existence is at stake. We have been operating without benefit of subsidy since April 13, 1965. Without Federal aid, the present operation is being conducted at a deficit of about $160,000 per month! Obviously no organization can continue for very long under these circumstances.

The management is endeavoring to formulate various plans, involving other airlines, which could keep us in business without the benefit of subsidy. The very critical period is that between now and the time these various plans are finalized.

What can we do in the meanwhile? There are many things that we, as pilots, can do in conducting our flight schedules without compromising safety of flight.

Since our passengers are now paying our salary in full, we are obligated more than ever before to give them the best possible service. Be aware that they are riding with us on a specific purpose. Get them to their destinations on time, even if it means squeezing an extra 5 or 10 knots of air speed out of your machine enroute; or by flying the most direct course from takeoff to landing; or when necessary, be aggressive, rather than passive with the tour controller or the ground controller; be aggressive with the ground personnel involved in loading and unloading; be ready to go at departures times. Each of these may seem insignificant by themselves, but collectively they can add up to a significant amount of time. It's amazing how 30 seconds here and there can add up to an on-time operation. Our passengers become aware of this air of "hustle" and I believe they are appreciative of it. A satisfied passenger will likely come back. One who misses his flight by a minute or so will not come back, particularly if we could have made up that lost minute.

I am certain that the great majority of our are conducting your flights in the foregoing manner. Those of you who may not have "hustled" at all times should make an extra effort to acquire it, if not for your own sake, for the sake of your fellow pilots and most of all, your passengers.

Sincerely,

(signed) L.G. Carter
Chairman, NYA Council 123