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[2nd topic is crisis mgmt . . . .  [[arrow]] many case studies in business not many more dramatic than Challenger accident

[I was close to this (pers. + prof) [[dash pointing up]] Astro Corp; A2 My 3rd; 4 of 7 [[?]]

[[?, +?]] --> 2 days after the explosion, appointed to Pres. Comm.  Investigating accident

Aftermath of accident, offers enough lessons in crisis mgmt to fill a book . . .
A few stand out:
When something bad happens: 
1. React quickly  - take immediate necessary actions (duh) - put in place a credible system to investigate problem + recommend sol ' n

[ NASA [[gets?]] good [[marks?]] for quick reaction]

2. Be open + take responsibility
If you don't: - suffer [[internally?]] + [[externally?]]
[you'll be hounded, + problem [probably] will drag on]

[NASA gets awful marks on the one wouldn't admit problems
- [[abysmally?]] low morale
- press wouldn't let it go --> [[NYT?]]

3. Be commited [[committed]] to implementing recommended sol'ns [[solutions]]
(probably good ideas, + critical for credibility)
[NASA again gets good marks here ... finally got it]

[of [[course?]] goes without saying that the more you can prepare for a crisis before it occurs, [[the?]] better off you'll be]

=> Finally, a word about the importance of teamwork <- might or might not have assoc. w/ NASA
[Not rocket sci, but common sense
 
[when the shuttle thunders off the launch pad, a few lucky astros [[astronauts?]] ride the rocket...but the rocket is lifted by the commitment, hard work, + dedication of 1000's of people: from