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that the flight would be routine. When they did land at Washington several passengers were irritated. Undoubtedly everyone has heard about the Long Island Rail Road and its troubles during the big snowstorm last winter. A number of hearings were held investigating the L.I.R.R. and it all boiled down to the fact that the passengers were most irritated because the employees of the railroad did not let them in on any information or plans. This is mentioned to show that it is good policy for the Captain to let the passengers know any time a flight will not be routine. For example, if because of A.T.C. a plane is forced to land at Albany, the passengers will feel much kinder towards the company if it is explained to them that in order to avoid possible collision due to too many airplanes in the LaGuardia area, that it was necessary for the plane to land at Albany. Even such a thing as returnin to the ramp from the runway because of rough engine, while it may only be a rough plu or two, is in this writer's opinion worthy of mention to the passengers. Few passengers know that there are two plugs in each cylinder and if this is explained to them and that because one of them was not functioning properly you are returning to the ramp, they will be impressed with your attention to even slight details which involve safety. In short, whenever possible let the passengers in on any helpful information for when all is said and done pilots are the best salesmen the company ha.

5-27-48-F. Smith

Please be advised that Columbia University is holding commencement exercises June 1, 1948 between the hours of 3:30 and 6:30 DST. They will appreciate your avoiding a area within a two mile radius of 116th Street and Broadway. For the information of those not familiar with New York this is roughly at the northern end of the Island, approximately west of the five stacks. Your cooperation in observing this request will be greatly appreciated. In order that no one will overlook this matter we are asking the dispatchers to attach a pink sheet to all clearances advising pilots of this and also to be sure that ships coming in from other stations on our line will also be advised. If someone will make a note in the dispatchers log this little matter will not be overlooked.

BERMUDA DIVISION
5-26-48-F. smith

A recent investigation into a series of spark plug failures on TWA DC-4s was traced down to the fact that the pilots were climbing at too slow an airspeed. In climbing at these low airspeeds the operating conditions in the engine were unfavorable to the spark plugs. They remedied this situation by recommending 160 mph be used as a climbing airspeed. It is felt that our present standard of 155 mph is all right, provided pilots bear in mind that any speeds lower than this are liable to result in trouble with the plugs.

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