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10. The rule of decision in all schedule conflicts will be that which provides the greatest diversity of expression.

11. The Company may require users of Public Channels to provide it with all information needed to enable it to comply with applicable rules and regulations of the federal Communications Commission, or the Company may require users themselves to comply with the aforesaid section.

12. Users who choose to produce their own programming (rather than lease facilities made available by the Company) shall consult with the Company to determine whether they will have to supply any equipment to enable the Company to transmit their programming.

13. Upon request, the Company shall inform users of any production facilities and programming organizations known to the Company which might be of financial and technical assistance to the user.

14. If any user is of the opinion that the Company has treated it unfairly or that the Company has not complied with the aforesaid rules, it should communicate directly with the Director of Franchises.

15. Failure to comply with the aforesaid rules shall subject the user to cancellation of all future reservations of Public Channel time for a two month period.

16. The Company shall make available to all users who request technical assistance the advisory services of a qualified person experienced in television production.  Such advisory services shall be provided at the Company's premises and during reasonable business hours.